How do presales work?

Presales give fans the opportunity to purchase tickets before the general sale. Depending on the type of presale, you may need to sign up to join the presale or get a code to access the ticket sale.

Some artists may have a presale through Ticketmaster that allows fans who sign up in advance to join the presale. You can visit the artist’s sign up page to get started. Visit our FAQ How do I sign up and access tickets through an artist’s presale? for more information.

Fans can typically access presale tickets by entering a special code on the event page. However, the codes don’t guarantee tickets. The following presales may be available:

Ticketmaster or Live Nation Presale

Create a Ticketmaster account and favorite all the artists, performers, teams and venues that you love, so we can notify you by email about upcoming presales. App favorites don’t generate presale emails.

If you have a Live Nation account, you'll receive email alerts about some upcoming Live Nation presales. You can use the same sign-in details from your Ticketmaster account to sign into Live Nation. Need the Live Nation presale password? Use CREATE or SETLIST.

Album Pre-order Presale

Sometimes tours offer a presale code to the fans who have pre-ordered the artist’s new album. Sign up to notifications from your favorite artist and Live Nation to find out about these opportunities.

Customer-Only Presales

• Cash App Cash Card Presale: Sometimes Cash App customers with an active card get access to certain presales – just use the first nine digits of your Cash Card. Visit cash.app.com for more info.
• Credit Card Presale: Credit card companies like Citibank and Chase may offer their cardholders special presale access as perks for being loyal customers.
• T-Mobile Offers: Available exclusively to eligible T-Mobile customers. Visit the T-Mobile site for eligibility and to learn more about your offers.
• Verizon Access Offers: Available exclusively to eligible Verizon customers. Go to Account Settings to connect your Verizon account. Visit the Verizon Access site for eligibility and to learn more about your offers.
• Spotify Presale: If you have a Spotify account and you actively listen or follow your favorite artists, Spotify may select you to email you a unique presale code.

You may also find presale opportunities with your team, venue or on the radio.

If an artist has a fan club, they may invite fan club members to join presales or give fans the chance to buy tickets and a fan club membership together during their presales on Ticketmaster.com — so you won’t need a presale code.

You can join the fan club from the artist’s official fan club site. Look for your activation email in 7-10 business days (unless otherwise noted). Contact Fan Support if you haven't received it after that time period passes.

What should I do if my code isn’t working?

Fan club presale codes are case sensitive, so be sure to enter your code exactly as it appears from the fan club! If you still get an incorrect code error, contact the fan club. A code doesn't guarantee a ticket — they could have sold out already!