The members of the DFO Pay Operations Support are your DFO colleagues working to support employees, managers, and timekeepers and ensure timely and accurate pay, benefits and leave for the employees of our department. Our teams do this in a variety of ways, from direct one-on-one pay support to employees and managers, to the teams that are never seen by employees, working to manage the functioning of PeopleSoft and processes.
The directorate consists of several teams listed below.
The Pay Operations Support Team is made up of the following teams: Pay Support, Time and Labour, Centralized Trusted Source, Compensation Processing and Escalations Unit, and Life Events.
General questions or concerns about your pay? Contact MyPay.
Questions about submitting a PAR? Contact the Trusted Source.
Are you a manager unsure about your approvals or exceptions? Phoenix not behaving as expected? Contact the Time and Labour Hub. Use the MyPay email address and include “Time and Labour” in the subject line.
Living through a life event and wondering how it will affect your pay and benefits? Contact the Life Events team. Use the MyPay email address and include “Life Events” in the subject line.
Members of the Pay Support team are your colleagues located across Canada. They support employees and managers by providing them with valuable information about their pay and benefits questions.
The Pay Support team:
The Time and Labour Hub provides support to employees as well as assistance to section 34 managers and timekeepers in setting schedules, submitting and approving time or understanding exceptions in Phoenix self-service.
In addition, when several employees report the same kind of pay issue through the MyPay team, the Time and Labour Hub determines if it is a system or process issue causing the underlying problem. They will then take the required steps to resolve each escalation.
The Trusted Source team is responsible for reviewing and processing all Pay Action Requests (PARs) before submitting them to the Pay Centre.
This verification reduces PAR rejections and delays at the Pay Centre.
After your PAR has been accepted at the Pay Centre, you can consult MyGCPay (accessible on Government of Canada computers only) to follow its progress.
The Compensation Processing and Escalations Unit is our internal hub for compensation advisors who:
Are you nearing retirement? Going on leave without pay or returning from a period of leave without pay? Or perhaps going on an extended paid period sick leave? If you have questions about the impact of milestone life events such as these on pay and benefits, the Life Events team can help to guide you through the process.
The Compensation coaches/trainers are our internal trainers for the Pay Operation Support Team who:
Pay doesn’t start with Phoenix. Working at the front end of the pay system, the Human Resources Management System (HRMS) & Integrated Solutions team ensures that the HR data that flows through PeopleSoft into Phoenix and drives pay is accurate and timely. The team includes the PeopleSoft Transaction Centre of Expertise (PTCoE) who are responsible for making the PeopleSoft entries of HR data.
The PTCoE team perform PeopleSoft data entry for transactions originating from activities such as staffing, classification, official languages, and repatriated compensation transactions.
